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Create Duplicate Rule That Will Ignore Integration User

This example is for those who have some integration to Dynamics CRM and already are doing duplicate detection in the integration job.

For an example, let’s say that you have integration for contacts between CRM and AX.
In the integration job for contacts, you have specified match rule when to create or update contact, let says that this match rule is the e-mail address.

If you have created duplicate detection rule on contacts and also matching on e-mail, then following will happen:

1. Integration job checks if contact exists in CRM
2. Integration job will then either create or update contact in CRM
3. Duplicate detection will also check if there are duplicate when integration job tries to create/update

If you trust the validation rules in your integration job and don’t want duplicate detection to also validate for duplicates when data comes from integration, then you can add the integration user under ‘Ignore users’ on the duplicate rule and it will ignore requests by this user.
Ignore_User

When doing this, the following will happen:

1. Integration job checks if contact exists in CRM
2. Integration job will then either create or update contact in CRM
3. Duplicate detection will also check if there are duplicate when integration job tries to create/update

 

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